Delete your Lorewise account

Last updated: 12 September 2026

Lorewise is made by Bernicia Studio Ltd. This page explains how to delete your Lorewise account, what is deleted when you do, and the little that is kept afterwards.

Deleting your account in the app

This is the quickest way, and it takes effect straight away.

1. Open Lorewise and sign in.
2. Open the menu and choose Settings.
3. In the Account & Data section, tap Delete account.
4. Type DELETE to confirm, then tap Delete forever.

If you want a copy of your data first, tap Export my data in the same section before you delete. It saves everything we hold about your account as a file you can keep.

Asking us to delete it without the app

If you no longer have the app, or cannot sign in, email hello@berniciastudios.com and ask us to delete your Lorewise account.

• Send the email from the address your account uses. If you signed in with Google, that is the address of your Google account. This is how we confirm the account is yours, so we cannot act on a request sent from a different address.
• We will delete the account and reply to confirm once it is done, within one month of receiving your request, as data protection law requires.

What is deleted

Deleting your account permanently removes all of the following from our active systems:

• your account and sign-in details;
• your profile, including your year of birth and your settings;
• your collection, packs, foil upgrades and Lore Fragments;
• your reading history, saved cards, quiz results, streaks, badges and titles;
• your progress through Scholar's Assignments;
• the Groups you follow, and any suggestions you have sent us;
• your purchase record, including the confirmation you gave about your 14-day right to cancel when you bought Founder.

This cannot be undone. Your collection and progress cannot be recovered afterwards.

What is kept, and for how long

• Encrypted backups. Copies of deleted data can remain in encrypted backups for a limited period, until those backups are overwritten on their normal schedule. They are not restored except where that is needed for security, disaster recovery or a legal obligation.
• Server logs. Our hosting provider keeps routine access logs, which can include IP addresses, for security and troubleshooting. These are kept for up to 24 months.
• Usage statistics and crash reports. These are held by our analytics and error-reporting providers and are not linked to your Lorewise account, so deleting your account does not remove them. They are kept on those providers' own schedules, for up to 24 months. Crash reports can include device identifiers, so we describe them as pseudonymous rather than anonymous.
• The store's record of your purchase. If you bought Founder, Apple or Google took the payment and keeps its own record of the transaction under its own privacy policy. We cannot delete that record for you.

Nothing else is kept.

If you bought Founder

Deleting your account does not refund your Founder purchase. If you create a new account later, Restore Purchases will bring back your Founder access through the app store, but your old collection and progress will not come back. Refunds are handled by Apple or Google, as section 6 of our Terms of Service explains.

More information

Our Privacy Policy, at https://legal.berniciastudios.com/privacy-policy/, explains how we handle your data. Section 3 of our Terms of Service, at https://legal.berniciastudios.com/terms/, covers closing your account.